Privacy Policy

Introduction / Who We Are

This Privacy Policy explains how M&M Coloured Rendering Limited (referred to as “M&M”, “we” or “us”) handles personal information connected with this website and with enquiries about our rendering and plastering services.

It applies to information you provide through the website, by telephone or through WhatsApp, and to limited technical information needed to deliver and secure the website.

Information We Collect

The information we may receive depends on how you contact us. The quote form can ask for:

• your name, telephone number and email address;
• your postcode and property type;
• the service you are interested in and your description of the work; and
• photographs you choose to upload with an enquiry.

If you contact us by telephone or WhatsApp, we may also receive the details you choose to share in that conversation.

When any website is visited, the browser and website host may exchange routine technical information needed to deliver pages, protect the service and diagnose faults. We do not use this website to build an advertising profile about you.

How We Use Your Information

We use information for purposes such as:

• responding to questions and quotation requests;
• understanding the property and work described, including photographs you send;
• arranging a quotation, site visit or other communication you ask for;
• communicating about work you have agreed with us;
• keeping appropriate business records and meeting legal obligations; and
• operating, maintaining and protecting the website.

We do not use the enquiry form to sign you up to marketing communications.

Lawful Bases for Processing

Under UK data-protection law, the lawful basis depends on what we are doing with the information:

• Steps before a contract: we may use enquiry details to discuss your requirements, prepare a quotation or arrange a site visit at your request.
• Contract: if you accept work, we may use relevant information to communicate with you and administer the agreed project.
• Legal obligation: we may keep or use information where the law requires us to do so.
• Legitimate interests: we may use information to run and protect the business, keep sensible records and respond to genuine enquiries, while taking account of your rights.
• Consent: where we specifically ask for consent for a particular use, you can withdraw it at any time.

Cookies and Website Technology

This website does not currently use analytics or advertising scripts. The cookie notice uses the browser’s localStorage feature to remember that you have dismissed it under the key mm_cookie_consent. This is preference storage, not a customer database or an analytics record.

The website also uses normal HTML, CSS and JavaScript to provide navigation, form validation, image interactions and other page features. See our Cookie Policy for the current detail.

How We Share Information

We do not sell personal information. We share information only where there is a clear reason connected with your enquiry, an agreed project, a legal requirement or the operation and security of the website.

Relevant details may need to be available to people working with us on the quotation or agreed work. We aim to limit information to what is reasonably needed for that purpose and do not use your enquiry details for unrelated advertising.

Data Retention

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected. The period depends on the nature of the enquiry or project, whether further communication is needed, and whether information must be kept for accounting, legal, insurance or dispute-related reasons.

When information is no longer needed, we take reasonable steps to delete it or make it no longer identifiable.

Data Security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or disclosure. No method of sending or storing information over the internet can be guaranteed completely secure, so please avoid sending information that is not needed for your enquiry.

If you believe information has been sent to us in error or you have a security concern, contact us promptly so we can look into it.

Your Data Protection Rights

Depending on the circumstances, UK data-protection law gives you rights including:

• access to the personal information we hold about you;
• correction of inaccurate or incomplete information;
• erasure of information where there is no good reason for us to keep it;
• restriction of processing in certain circumstances;
• objecting to processing based on legitimate interests;
• receiving certain information in a portable format; and
• withdrawing consent where consent is the basis for processing.

These rights are subject to legal conditions and exceptions. To exercise a right, contact us using the details below. We may need to confirm your identity before responding.

External / Third-Party Services

This website links to or, on the homepage, embeds services operated by other organisations:

• the homepage includes a Google Maps iframe;
• the site includes links that open WhatsApp; and
• the footer links to M&M’s Facebook and Instagram profiles.

Following an external link or loading an embedded service takes you to technology controlled by that organisation. The organisation may process technical information under its own privacy and cookie terms. Please review those terms when you use the service.

Complaints

If you have a concern about how we have handled your information, please contact us first using the telephone or WhatsApp details below so we can try to resolve it.

You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO). Information about contacting the ICO is available at ico.org.uk/make-a-complaint.

Contact Us

For privacy questions or requests about personal information connected with this website, contact M&M by telephone on 07459 210118 or by WhatsApp.

Please include enough detail for us to understand your request. We will handle it in line with the applicable data-protection requirements.